Project Management

SUMMARY: Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. Maintenance of good quality improves business for the firm. Clients view the quality of a project as: conformance to specifications, value for money, fitness for use, support, psychological impression. Firms incur costs when they attempt to improve quality and these costs are referred to as ‘cost of quality’. The cost of quality can be classified as costs of prevention, costs of appraisal and costs of failure.

Project quality management concept includes: quality policy, quality assurance, quality control, quality audit, and quality plan. Some useful tools of project quality control are data tables, cause and effect analysis, pareto chart, scatter diagrams, trend analysis and control charts like X charts, R charts, p chart, np chart and c chart.